Privacy Policy

Introduction

Beaconinssties is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property rental services or visit our website.

This policy applies to information collected through our website, email correspondence, phone communications, and during property rental arrangements. By using our services, you agree to the collection and use of information in accordance with this policy.

For privacy-related questions or concerns, please contact us at [email protected].

1. Information We Collect

1.1 Personal Information

When you inquire about or book our properties, we collect:

• Name and contact information (email address, phone number)
• Rental dates and property preferences
• Group size and specific requirements
• Payment information (processed through secure third-party payment processors)
• Communication records regarding your booking

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website information
• Cookie data (see our Cookie Policy for details)

1.3 Information from Third Parties

We may receive information from payment processors, analytics providers, and referral partners as necessary to provide our services.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Processing property rental inquiries and bookings
• Coordinating access to properties
• Providing customer support during your stay
• Managing payment processing and invoicing
• Communicating important information about your rental

2.2 Service Improvement

• Analyzing website usage to improve functionality
• Understanding client preferences for property matching
• Developing new property categories or services
• Enhancing user experience on our website

2.3 Communication

• Sending booking confirmations and property information
• Responding to inquiries and support requests
• Providing updates about your reservation
• Sending marketing communications (with your consent)

2.4 Legal Compliance

Complying with applicable laws, regulations, and legal processes in Thailand.

3. Legal Basis for Processing

We process your personal information based on:

• Contract Performance: Processing necessary to fulfill our rental agreements with you
• Consent: For marketing communications and optional data processing activities
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligations: Compliance with Thai laws and regulations

4. Data Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who assist in:

• Payment processing (credit card processors, payment gateways)
• Website hosting and maintenance
• Email communication services
• Analytics and website improvement tools

4.2 Property Owners and Building Management

We share necessary information with property owners and building management to facilitate your rental, including your name, dates, and group size.

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms and conditions

5. Data Retention

We retain your personal information for the following periods:

• Booking Information: 7 years from completion of rental (for accounting and legal purposes)
• Marketing Communications: Until you withdraw consent or 3 years of inactivity
• Website Analytics: 24 months from collection
• Support Correspondence: 3 years from final communication

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure payment processing through certified payment providers
• Staff training on data protection practices

7. Your Rights

Under Thai data protection laws and international best practices, you have the following rights:

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a structured, commonly used format.

7.2 Correction

You may request correction of inaccurate or incomplete personal information.

7.3 Deletion

You may request deletion of your personal information, subject to our legal retention obligations.

7.4 Object to Processing

You may object to processing of your personal information for direct marketing purposes at any time.

7.5 Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete that information promptly.

11. International Data Transfers

Your information is primarily stored and processed in Thailand. If we transfer information to other countries, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for material changes (if you have provided your email)